Privacy Policy

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Effective Date: June 2025

At Rent on Time, we are committed to protecting your privacy and managing personal information in a transparent, secure, and responsible way. This policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect and hold personal information about clients, tenants, landlords, contractors, and staff including:

• Full name and contact details (phone, email, address)
• Date of birth and identification (e.g., driver’s licence or passport)
• Employment and income details (for tenancy applications)
• Bank account or payment information
• Lease agreements, property ownership details, and tenancy records
• Communication records with our staff

This information is collected via forms, applications, phone calls, emails, website interactions, and in-person meetings.

2. Why We Collect Personal Information

We collect, use, and disclose personal information to:

• Provide property management and leasing services
• Facilitate tenancy applications, rent collection, maintenance, and inspections
• Communicate with landlords, tenants, and contractors
• Comply with legal obligations
• Improve our services and manage internal operations

3. How We Store and Protect Information

Your information is stored securely in our electronic systems. We take reasonable steps to:

• Prevent unauthorised access, loss, misuse, or disclosure
• Use password protection and access controls
• Train staff on privacy and conduct regular reviews

4. Disclosure to Third Parties

We may disclose your information to:

• Contractors, tradespeople, and service providers
• Landlords, tenants, or property owners
• Debt collection or legal service providers
• Government agencies when required by law

All third parties must comply with our privacy standards.

5. Disclosure to Overseas Staff

To help deliver efficient service, we may allow offshore assistants to access personal information securely.

We take reasonable steps to ensure these offshore team members:

• Only access data necessary for their duties
• Are bound by confidentiality agreements
• Use secure systems without local storage
• Are trained in Australian privacy standards

By using our services, you consent to this under APP 8. We remain responsible for protecting your data in line with Australian privacy laws.

6. Direct Marketing

We may use your contact details to send you property updates, newsletters, or promotional material. You can opt out anytime by contacting us or clicking “unsubscribe.”

7. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time and may ask for identification.

8. Website and Cookies

Our website may use cookies to enhance your experience and collect non-identifiable usage data. You can adjust your browser settings to manage cookie preferences.

9. Complaints

If you believe your privacy has been breached, please contact us. We will investigate and respond promptly.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

10. Contact Us

Privacy Officer - Rent on Time
Phone: 1300 995 690

11. Updates to This Policy

This Privacy Policy may be updated periodically. The latest version will always be available on our website.