Why Landlords Need More Than Standard Property Management

In most situations, property management is straightforward - rent is paid, inspections are completed, repairs are handled.

But when things escalate, landlords may suddenly face:

• Bond disputes
• Complaints to government or regulatory bodies
• Tribunal hearings
• Rent increase challenges
• Serious tenancy breaches
• Authority compliance notices
• High-conflict tenant situations
• Allegations requiring formal responses

Standard management covers routine tasks like rent collection, leasing, inspections, bond processing and authorised repairs.
Landlord Protection covers the complex, escalated matters that fall outside normal management.

What Is Landlord Protection?

Landlord Protection is an optional annual upgrade that provides:

• Unlimited representation in tenancy disputes and tribunal matters
• Handling of escalated complaints and regulatory investigations
• Advanced negotiation and dispute management
• Predictable pricing - one fixed annual fee, no hourly charges

This is not landlord insurance.
No claims, no exclusions, no excess.
Just direct professional support when issues escalate.

What's Included in Landlord Protection

Includes everything in your standard Rent On Time management service plus the following premium inclusions:

Tribunal Representation

• Preparing tribunal applications
• Preparing evidence bundles
• Drafting written submissions
• Creating case timelines
• Attending hearings on your behalf
• Managing directions, adjournments and orders
• Negotiating with tenants before, during and after hearings

Complaints to Fair Trading / Consumer Agencies

• Drafting formal responses
• Compiling evidence
• Managing correspondence and deadlines
• Representation during conciliation or mediation

Advanced Bond Dispute Defence

• Preparing formal submissions
• Evidence preparation
• Handling contested claims
• Representation if escalated to tribunal

Serious Breach & High-Conflict Situations

• Managing aggressive or unreasonable tenant behaviour
• Structured negotiation and de-escalation
• Responding to allegations
• Managing complex rent arrears situations
• Handling external authority enquiries

Compliance Issues from Authorities

• Responding to notices
• Managing property condition or standard-related complaints
• Preparing investigation response packages
• Handling safety or compliance enquiries

Rent Increase Challenges & Rent Reduction Claims

• Evidence to support proposed rental increases
• Handling objections
• Rent reduction submissions
• Representation in related tribunal or mediation hearings

Complex Documentation & Case Preparation

• Detailed case chronologies
• Reports for hearings and investigators
• Non-standard notices
• Legislation-based written submissions
• Responses to legal letters and tenant advocate correspondence

Retrospective Protection

If a dispute already exists before joining, we take over from the point you subscribe.

What Remains in Standard Property Management

Standard Rent On Time management already includes:

• Rent collection and disbursement
• Leasing to new and existing tenants
• Entry/exit condition reports
• Two routine inspections per year
• Vacate inspections
• Urgent and authorised repairs
• Bond lodgement and refund
• Standard tenancy agreements and notices
• Everyday communication
• Standard rent reviews

Landlord Protection does not replace these - it covers escalated issues only.

How Landlord Protection Works

Add it
The annual fee is simply added to your regular statement.

We respond
If a dispute or escalation occurs, we take over immediately.

Unlimited support
All included services are covered without hourly rates or attendance fees.

Why Landlords Choose Landlord Protection

• Peace of mind
• Predictable annual fee
• Professional representation
• Stronger dispute outcomes
• Less stress and wasted time

Frequently Asked Questions

Is Landlord Protection the same as landlord insurance?

No. Landlord insurance covers financial loss (e.g. damage, loss of rent).
Landlord Protection covers the professional work required to manage disputes, tribunal matters and escalations.

Can I join after a dispute has already started?

Yes. We will take over from the point you join, as long as the matter falls within the scope of Landlord Protection.

Does this cover unlimited issues throughout the year?

Yes. There is no limit to the number of escalations or disputes we will manage during your protection period.

Does this replace a lawyer?

It covers tenancy-related tribunal representation and dispute handling.
It does not replace legal advice for unrelated or highly complex legal matters.

Is the fee tax deductible?

Yes. It is generally fully tax-deductible as a property management expense.

Can I remove Landlord Protection?

Yes. It is billed annually and is optional to renew each year.

Are tribunal application or filing fees included?

No. Any tribunal application, filing or lodgement fees charged by a tribunal, court or government authority are payable separately by the landlord. Landlord Protection covers the professional time, preparation, representation and dispute management — but not third-party statutory or government fees.

Simple, Predictable Pricing

 Add Landlord Protection